Recharge Refund & Cancellation Policy This Refund Policy governs all recharge and bill payment transactions made on **[Company Name]**, including Mobile, DTH, Data Card, Electricity, Gas, Water, FASTag, and other BBPS services. 1. Recharge Cancellation * Once a recharge or bill payment request is submitted, *it cannot be cancelled* * Users must verify all details (mobile number, operator, circle, account ID) before confirming payment. # 2. Successful Transactions * Transactions marked as *SUCCESS* by our system or service provider are *not eligible for refund* * Any dispute after a successful recharge must be raised directly with the respective operator. # 3. Failed Transactions If a transaction fails and the amount is deducted: * The refund will be initiated automatically. * Refund timeline: *3–7 working days* (bank-dependent). * Refunds may be credited to: * Original payment source, or * User wallet, as applicable. # 4. Pending Transactions * Pending transactions are resolved automatically within *24 hours * If the status remains unresolved after 24 hours, the refund will be processed after confirmation from the service provider. # 5. Duplicate / Excess Payment * Duplicate recharges caused due to technical issues are eligible for refund after verification. * Processing time: *5–10 working days * Manual errors by the user (wrong number/account) are *not refundable* # 6. Wrong Recharge Details * Recharges made to an incorrect mobile number, DTH ID, or consumer number are *not refundable * Responsibility lies solely with the user to enter correct details. # 7. Operator & Third-Party Delays We are not responsible for recharge delays or failures caused by: * Telecom Operators * Utility Providers * Banks * Payment Gateways * NPCI / BBPS systems Refunds are subject to confirmation from the respective provider. # 8. Wallet Refund Policy * Wallet balance is *non-refundable and non-withdrawable*. * Wallet funds can only be used for services available on the platform. * Promotional or bonus wallet credits are *non-refundable* # 9. AEPS / Banking Transactions (If Applicable) * AEPS transactions once completed are *non-refundable* * Failed AEPS transactions will be auto-reversed within *T+1 to T+3 working days subject to bank confirmation. * [NPEY RECHARGE SERVICE ] is not liable for bank-side failures. # 10. Refund Mode Refunds are processed via: * Original payment method * Wallet credit * Bank reversal Refund method depends on transaction type and system availability. # 11. Fraud, Abuse & Violations * Any misuse, suspicious activity, or policy violation may lead to: * Refund rejection * Wallet freeze * Account suspension Decision of *[Company Name NPEY RECHARGE SERVICE]* shall be final. # 12. Customer Support To raise a refund request, contact support with: * Registered mobile number * Transaction ID * Date & amount * Screenshot (if applicable) *Support Hours:* Mon–Sat, 10 AM – 6 PM *Response Time:*24–48 working hours # 13. Policy Changes [Company Name NPEY RECHARGE SERVICE] reserves the right to update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website/app.